What’s on this page
- Information from the Province about Accessibility Standards for Customer Service
- Our Accessibility Customer Service Plan
- Our Accessibility Feedback Form (at the bottom of the page)
If the Accessibility Feedback Form is not accessible to you, alternative formats will be provided upon request within available agency resources. Please contact us at info@clth.ca or call (705) 743-2411 for more information.
Accessibility Standards for Customer Service
The customer service standard (Ontario Regulation 429/07, Accessibility Standards for Customer Service) is mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that principles of dignity, independence and equality of opportunity guide Community Living Trent Highlands policies, practices and procedures. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.
A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being deaf.”
To access more accessibility information, please see the following Community Living Trent Highlands documents.
